1. Information We Collect

We collect the following personal data from users during the checkout process or account creation:

• Full Name
• Email Address
• Phone Number
• GST/PAN No.
• Shipping Address
• Billing Address
• Order Details
• Payment Method (via secure third-party gateway)

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2. How We Collect Data

Your data is collected through the following methods:

• Checkout Page: All required personal and billing information is collected during the purchase process.
• User Accounts: If you create an account, your login details and associated personal information are saved.
• Forms & Cookies: We may use cookies and embedded forms to enhance user experience and track site behavior.

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3. Purpose of Data Collection

Your data is collected and used for the following purposes:

• Order Fulfillment and Billing: To process and ship your orders.
• Promotional Communication: To inform you about new products, offers, and promotions (via email, SMS, or phone, when applicable).
• Customer Support & Transaction Records: To manage orders and resolve any disputes or queries.

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4. Sharing of Data

We may share your personal data with trusted third parties in the following situations:

• Logistics Providers: To deliver your order to your provided shipping address.
• Payment Gateways: For processing your payments securely.
• Marketing Tools: To send you promotional emails or SMS using third-party communication services.
• Legal Requirements: If required by law or legal proceedings.

We ensure that our third-party partners adhere to appropriate privacy and security practices.

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5. Data Retention

• Your billing and order-related data is stored indefinitely for accounting, customer service, and legal compliance purposes.
• Currently, no specific time limit is set for the retention of customer data.

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6. User Data Access & Deletion

• At this time, users do not have the ability to access, modify, or delete their personal data directly through the website.
• For any data-related requests, you may contact us at the email provided below, and we will handle requests as per our internal policy and legal obligations.

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7. Security of Data

We take appropriate technical and organizational measures to secure your personal data, including:

• Encrypted transmission of data through SSL
• Secure payment gateways
• Role-based access to internal systems

However, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute data protection.

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8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze user behavior and traffic
• Remember your preferences

By using our site, you consent to the use of cookies. You can control or disable cookies through your browser settings.

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9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we learn that personal data of someone under 18 has been collected, we will delete it promptly.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new effective date. Continued use of the website after changes implies your acceptance of the updated policy.

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11. Contact Us

For privacy-related questions, concerns, or data requests, please contact us at:

📧 Email: admin@sukhmani-toolings.in
🌐 Website: https://sukhmani-toolings.in